Privacy Policy
1. Introduction
This Privacy Policy describes how Concierge Care, Inc., doing business as Concierge Care Advisors collects, uses, discloses, and protects your information when you access our website, use the Concierge Care Senior Navigator application, or engage with our services.
Concierge Care Advisors is a registered trade name of Concierge Care, Inc.
2. Information We Collect
2.1 Personal Information
We may collect personal identifiers including name, mailing address, phone number, email address, and other contact details.
2.2 Consumer Health Data
We may collect health-related information that may qualify as consumer health data under applicable law, including Washington's My Health My Data Act.
Consumer health data means personal information that is linked or reasonably linkable to an individual and that identifies past, present, or future physical or mental health status.
Examples include health conditions, diagnoses, medications, functional limitations, care preferences, and information provided by caregivers or authorized representatives.
2.3 Technical and Usage Data
We may collect technical data such as IP address, browser type, device identifiers, cookies, session behavior, interaction data, and usage analytics.
3. How We Collect Information
Information is collected directly from users through forms, chats, emails, calls, and in-app data entry; automatically through cookies and analytics tools; and from authorized caregivers or representatives.
4. How We Use Information
Information is used to provide personalized care recommendations, generate cost estimates, match users with care providers, improve Services, communicate updates, and comply with legal obligations.
The Service may use automated systems, including artificial intelligence tools, to analyze user-provided information and generate recommendations. These tools provide decision-support only and do not constitute medical advice.
We may use anonymized or de-identified information for analytics, research, and business improvement purposes.
5. Sharing and Disclosure
We do not sell identifiable personal information or identifiable consumer health data.
Information may be shared with contracted service providers, care providers with explicit consent, when required by law, or in connection with a merger, acquisition, or business transfer.
You may withdraw consent at any time by contacting us.
6. Cookies and Tracking
Cookies and similar technologies enhance user experience and analyze website performance. Users may disable cookies in browser settings, though some functionality may be limited.
7. Your Rights
You may request access to, correction of, or deletion of your personal or consumer health data, or withdraw consent for processing, by contacting privacy@conciergecareadvisors.com.
8. Washington Residents
Washington residents may have additional rights under the My Health My Data Act, including the right to confirm data collected, withdraw consent, and request deletion.
We do not sell identifiable consumer health data.
9. California Residents
California residents may exercise rights under the California Consumer Privacy Act (CCPA), including rights to access, correct, or request deletion of personal information.
10. Data Retention
Active account data is retained while active and for three (3) years following last interaction.
Health-related information may be retained for seven (7) years unless legally required otherwise.
Deletion requests are processed within thirty (30) days, except where retention is legally required.
11. Security
We implement reasonable administrative, technical, and physical safeguards to protect information.
12. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect information from children.
13. Updates to This Policy
Continued use of the Services constitutes acceptance of updates.
14. Contact Information
Concierge Care, Inc.
2608 2nd Avenue, Suite 224
Seattle, WA 98121
privacy@conciergecareadvisors.com
(855) 444-7364
Terms of Service
1. Acceptance of Terms
These Terms of Service are between you and Concierge Care, Inc., doing business as Concierge Care Advisors.
2. Description of Service
The Service provides informational and decision-support tools related to senior care planning. The Service does not provide medical, financial, legal, or insurance services.
3. No Professional Advice
The Service does not provide medical advice, diagnosis, treatment, financial advice, legal advice, or insurance advice. No professional relationship is created.
4. AI and Automated Systems
The Service uses artificial intelligence and automated systems to generate recommendations. Outputs depend on information provided by users and are informational only.
5. User Responsibility
You are solely responsible for decisions made based on information obtained through the Service.
6. Eligibility
You must be at least 18 years old and located in the United States to use the Service.
7. User Content License
You grant the Company a non-exclusive license to use and process submitted content to operate and improve the Service. We do not sell identifiable personal or health information.
8. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, TO THE FULLEST EXTENT PERMITTED BY LAW.
9. Limitation of Liability
Total liability arising from use of the Service shall not exceed the greater of $100 USD or the amount paid in the preceding 12 months.
10. Arbitration
Any disputes shall be resolved through binding arbitration in Washington State. Class actions are waived.
11. Governing Law
These Terms are governed by the laws of the State of Washington.
12. Contact Information
Concierge Care, Inc.
2608 2nd Avenue, Suite 224
Seattle, WA 98121
privacy@conciergecareadvisors.com
(855) 444-7364
Personal Information Protection Policy
At Concierge Care Advisors, we are committed to providing our users with exceptional service. This Personal Information Protection Policy, in compliance with PIPA, outlines the principles and practices we will follow in protecting our users' personal information.
Definitions
- Personal Information: Information about an identifiable individual. Does not include contact information.
- Contact information: Information enabling contact at a place of business (name, position, business telephone, business address, business email, business fax). Not covered by this policy or PIPA.
- Privacy Officer: Individual designated responsibility for ensuring compliance with this policy and PIPA.
Policy 1 — Collecting Personal Information
1.1: Communication of collection purposes occurs orally or in writing before or at collection time, unless purposes are obvious and user voluntarily provides information.
1.2: Only necessary user information is collected to: verify identity, identify user preferences, deliver requested products and services, enroll clients in programs, send association membership information, ensure high standard of service, meet regulatory requirements, and contact users via provided information.
Policy 2 — Consent
2.1: User consent is obtained to collect, use or disclose personal information (except where authorized otherwise).
2.2: Consent can be provided directly or implied when purposes are obvious and users voluntarily provide information.
2.3: Consent may be implied when users receive notice and reasonable opportunity to opt-out of mail-outs, marketing, fundraising, and do not opt-out.
2.4: Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), users can withhold or withdraw their consent.
Policy 3 — Using and Disclosing Personal Information
3.1: Personal information is used or disclosed only when necessary to fulfill identified purposes or reasonably related purposes, such as contacting users about products and services of interest.
3.2: We will not use or disclose user personal information for any additional purpose unless we obtain consent to do so.
Policy 4 — Retaining Personal Information
4.1: If we use user personal information to make a decision that directly affects the user, we will retain that personal information for at least one year so that the user has a reasonable opportunity to request access to it.
4.2: Personal information is retained only as long as necessary to fulfill identified purposes or legal or business purposes.
Policy 5 — Ensuring Accuracy of Personal Information
5.1: We will make reasonable efforts to ensure that user personal information is accurate and complete where it may be used to make a decision about the user or disclosed to another organization.
5.2: Users may request written corrections to personal information for accuracy and completeness.
Policy 6 — Securing Personal Information
6.1: We are committed to ensuring the security of user personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks.
6.2: Security measures include secure transmission of data and appropriate encryption of stored data.
6.3: We will use appropriate security measures when destroying user's personal information such as shredding printed documents or securely erasing digital information.
6.4: We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.
Policy 7 — Providing Users Access to Personal Information
7.1: Users have a right to access their personal information, subject to limited exceptions.
7.2: Access requests must be made in writing with sufficient detail to identify sought information.
7.3: Upon request, the company explains how personal information is used and to whom it has been disclosed.
7.4: We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required.
7.5: A minimal fee may apply for providing access, with advance notice to users.
7.6: If requests are refused, written notice is provided explaining reasons and available recourse.