Last updated: August 25, 2026

1. Introduction

This Privacy Policy describes how Concierge Care, Inc., doing business as Concierge Care Advisors collects, uses, discloses, and protects your information when you access our website, use the Concierge Care Senior Navigator application, or engage with our services.

Concierge Care Advisors is a registered trade name of Concierge Care, Inc.

2. Information We Collect

2.1 Personal Information

We may collect personal identifiers including name, mailing address, phone number, email address, and other contact details.

2.2 Consumer Health Data

We may collect health-related information that qualifies as consumer health data under Washington's My Health My Data Act. Our collection, sources, use, sharing, and retention of consumer health data — and your rights with respect to it — are described in our separate Consumer Health Data Privacy Policy.

2.3 Technical and Usage Data

We may collect technical data such as IP address, browser type, device identifiers, cookies, session behavior, interaction data, and usage analytics.

3. How We Collect Information

Information is collected directly from users through forms, chats, emails, calls, and in-app data entry; automatically through cookies and analytics tools; and from authorized caregivers or representatives.

4. How We Use Information

Information is used to provide personalized care recommendations, generate cost estimates, match users with care providers, improve Services, communicate updates, and comply with legal obligations.

The Service may use automated systems, including artificial intelligence tools, to analyze user-provided information and generate recommendations. These tools provide decision-support only and do not constitute medical advice.

We may use anonymized or de-identified information for analytics, research, and business improvement purposes.

5. Sharing and Disclosure

We do not sell identifiable personal information or identifiable consumer health data.

Information may be shared with contracted service providers, care providers with the user's consent, when required by law, or in connection with a merger, acquisition, or business transfer. The categories of third parties and affiliates with whom we share consumer health data are listed in our Consumer Health Data Privacy Policy.

You may withdraw consent at any time by contacting us.

6. Cookies and Tracking

Cookies and similar technologies enhance user experience and analyze website performance. Users may disable cookies in browser settings, though some functionality may be limited.

7. Your Rights

You may request access to, correction of, or deletion of your personal information, or withdraw consent for processing, by contacting privacy@conciergecareadvisors.com. We take reasonable steps to keep the personal information we hold accurate and complete.

If your request concerns consumer health data, please see the rights described in our Consumer Health Data Privacy Policy.

8. Washington Residents

Washington residents have rights with respect to their consumer health data under the My Health My Data Act, including the right to confirm whether their data is collected, shared, or sold; the right to a list of the third parties and affiliates with whom it has been shared; the right to withdraw consent; and the right to deletion. These rights and how to exercise them are described in our separate Consumer Health Data Privacy Policy.

9. California Residents

California residents may have rights under the California Consumer Privacy Act (CCPA), including rights to access, correct, or request deletion of personal information. To exercise any such rights, contact privacy@conciergecareadvisors.com.

10. Data Retention

As a licensed Washington senior placement and referral agency, we retain referral records — including a copy of your disclosure and intake forms — for a minimum of six (6) years, as required by RCW 18.330.040(3).

Other personal information is retained only as long as necessary for the purposes described in this policy, or as otherwise required by law.

Deletion requests are honored within thirty (30) days, subject to information we are legally required to retain. When we delete information in response to a request, we delete it from all parts of our network, including archived and backup systems, and we notify our affiliates, service providers, processors, and contractors of the request so that they can delete the information they hold on our behalf.

Retention and deletion of consumer health data specifically are described in our Consumer Health Data Privacy Policy.

11. Security

We implement reasonable administrative, technical, and physical safeguards to protect information, including secure transmission and appropriate protection of stored data. We review and update our safeguards as technology and risks change. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our Services are intended only for adults. You must be at least 18 years old to use the Services (see the Eligibility section of our Terms of Service below), and the Services are not directed to children. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will delete it.

13. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page, and we encourage you to review the policy periodically. Our handling of consumer health data, including any consent, is governed by our separate Consumer Health Data Privacy Policy; we do not treat your continued use of the Services as consent to collect or share consumer health data.

14. Contact Information

Concierge Care, Inc.
2608 2nd Avenue, Suite 224
Seattle, WA 98121
privacy@conciergecareadvisors.com
(855) 444-7364