Meet Our Family
At Concierge Care Advisors, we're committed to serving all the needs of seniors. We go beyond simply finding senior living communities and instead provide a no-cost, one-stop-shop of concierge services.
Our Mission & Vision
It's No Longer About Matching a Senior to a Home
At Concierge Care Advisors, we're committed to serving all the needs of seniors. We go beyond simply finding senior living communities and instead provide a no-cost, one-stop-shop of concierge services, including access to specialists across the spectrum of health care, legal, financial, and social professionals.
It's no longer about matching a senior to a home — it's matching a lifestyle with a senior.
Concierge Care Advisors is your trusted care and transition partner for every step of the senior living journey. The organization helps families tour communities, connect with trusted professionals, and navigate benefits and insurance through innovative, HIPAA-certified practices.
Our Values
Independence
The organization maintains freedom to recommend optimal matches without specific community partnerships.
Trust
Advisors work with clients as long as needed, ensuring families feel valued and heard.
Quality
Focus on connecting families with best-in-class nurses, residences, and professionals.
Follow-Through
Commitment to ongoing support and personalized service verification.
Leadership
Leadership Team
Marc Lilly
President & CEO40+ year career in healthcare and entrepreneurship. Former respiratory therapist and serial entrepreneur. Founded multiple successful healthcare companies. Previously CEO of Zynchros, Inc.; founder of Vieosoft.
Mary Cordova
Chief Concierge OfficerIndustry visionary in senior referral placement. 20+ years in medical/surgical distribution and DME. Former Executive Director of memory care community. Developed the Good Samaritan program.
Shane Bray
EVP of Corporate DevelopmentSenior CX and Digital Product Strategy Executive. Former Combat Medic and Clinical Trauma Nurse. Led development of nation's largest Individual Health Insurance Marketplace.
Kecia Lilly
SVP of Compliance25+ years institutional investment consulting. Founded successful consulting practice. Manages corporate compliance and HR. Instrumental in industry regulation legislation.
Heather Souve
General ManagerIntroduced to long-term care in 2004 through family adult family home. Former office manager, Washington State Residential Care Council. Oversees all operations and human resources.
Monika Kaloyanova
Executive CoordinatorFamily Services
Directors of Family Services
Claudine Wasserstrom
Senior Director of Family ServicesExtensive case management and social services background. 5 years as discharge planner in rehabilitation skilled nursing. Bachelor of Social Work; Home Caregiver Training; HIPAA certified.
Donna Mischke
Director of Family ServicesFormer TV broadcasting producer and reporter. Personal care assistant experience in group homes. Dietician's assistant at assisted living community. Bachelor of Science in Communications; HIPAA certified.
Kevin Mischke
Director of Family Services
James Fleisch
Family Services AssociateOur Advisors
Senior Care Advisors
Mary Cordova
Senior AdvisorCo-founder and EVP of Business Development. Host of #TheSeniorSpotlight Podcast. Industry visionary in senior referral placement with 20+ years experience.
Jenny Austin-Krzemien
South King CountyBA from Washington State University. 10 years hotel industry; 10 years senior care. 7-year Board Member, Healthcare Providers Council of Pierce County.
Kelsey Jochum, BSW
Pierce CountyDegree in Social Work with Gerontology certificate. 7+ years as Social Worker in skilled nursing facilities across 3 states. Hospice practicum experience.
Jennifer James
SeattleSenior industry career since 1994 as Certified Nursing Assistant. Co-owner of adult family home in Shoreline (1998–2006). 14 years in home care business development/care management. Continuing education in dementia care and mental health.
Marta Street
Snohomish CountyCareer in elder care since 1978 as nurse's aide. Emergency Medical Technician and Medical Assistant experience. Elite Grand Champion fundraiser for Alzheimer's Walk (raised $5,000+). Community Relations Director in memory care and independent/assisted living.
Chanda Hickman
Pierce and Thurston Counties
Rebecca Atterberry
Snohomish CountyServes seniors and families in Snohomish County.
Alysia Rodriguez-Burns
King CountyIn senior living since 2022, with three-plus years across King County Assisted Living communities. Driven, compassionate, and committed to personal yet objective guidance that keeps each family's loved one at the center. Outside work: antiquing with her parents, reading, time with friends, and her cat Marge.
Join Our Team
Are you passionate about helping seniors and their families find the right senior living service or community for them? Join the team at Concierge Care Advisors.
We seek individuals passionate about all aspects of the senior living journey and supporting families through every step.
Explore CareersGiving Back
The Concierge Care Good Samaritans Program
What Is It? Monthly fundraising, donations, event participation, and pro-bono work supporting seniors in the community.
How Does It Work? Advisors meet monthly to discuss and vote on charitable causes, reviewed based on community needs, impact on local seniors, reputation, and philanthropy.
Recent recognition includes monetary donations to the Federal Way Senior Center and Seattle Mariners ticket giveaways for senior social connections.
Learn More