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How to Avoid Senior Care Referral Agency Scams

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Choosing a Trusted Senior Care Referral Agency

When it comes to finding senior care, families often turn to senior care referral agencies for guidance. However, like any industry, there are reputable companies that prioritize best practices—and others that don’t. The challenge lies in distinguishing between agencies that genuinely care for seniors and those that may employ questionable practices.

Here’s how to identify and avoid potential scams while ensuring your loved one receives the care they deserve.


Common Issues with Senior Care Referral Agencies

1. Lack of Full Disclosure

Many senior care referral agencies claim to offer free services but fail to disclose how they are paid. This lack of transparency can lead families to question the agency’s intentions.

The truth is, most referral agencies are paid by the senior housing communities they work with. Similar to a realtor, the agency earns a fee from the community you choose—not from the family seeking placement.

At Concierge Care Advisors, we’re proud to operate with full transparency. We clearly explain our payment model on our website and during consultations. Families trust us because we prioritize honesty and ensure our recommendations align with your loved one’s needs, not financial incentives.


2. Lack of Senior Care Expertise

Shockingly, many referral agencies do not require their staff to have senior care experience. Without this knowledge, advisors may lack the empathy and understanding needed to navigate the complexities of senior care.

At Concierge Care Advisors, our team has over 60 years of combined experience in senior care. We conduct thorough background checks, drug tests, and require all advisors to be CCA- and HIPAA-certified. This ensures that your loved one is in knowledgeable, compassionate, and trustworthy hands.


How Concierge Care Advisors Stands Out

  1. Commitment to Best Practices: We’ve been recognized as a leader in best practices in the state of Washington, a testament to our dedication to ethical and effective services.
  2. Transparency: Our payment structure is openly disclosed, giving families peace of mind that our recommendations are based on care quality, not financial gain.
  3. Expert Team: With decades of senior care experience, our advisors understand the unique needs of older adults and their families.

Protecting Your Loved One

To avoid scams and ensure your loved one receives the care they deserve, consider the following:

  • Ask Questions: How is the agency paid? What qualifications do the advisors have?
  • Research Reviews: Look for testimonials and third-party reviews to assess the agency’s reputation.
  • Verify Expertise: Ensure the agency’s advisors have relevant senior care experience and certifications.

Concierge Care Advisors: Your Trusted Partner

Finding safe, compassionate care for your loved one shouldn’t be a gamble. At Concierge Care Advisors, we are dedicated to providing transparent, expert guidance to families. Our advisors work tirelessly to ensure your loved one’s placement is in a community that feels like home.

Contact Us Today

Visit our Contact Us page to schedule a consultation and let us guide you through the process of finding the best senior care solution—free of cost.

Written by
Concierge Care Advisors

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Concierge Care Advisors

Why Choose Us

No Cost for Families

Our services are entirely free for families. We are compensated by the senior living community or retirement community we refer to, allowing us to help all families with this important journey at no cost to them.

Boots on the Ground

We thoroughly vet every community and professional we work with, ensuring you receive the quality service you deserve. We set benchmarks that matter and only partner with professionals and communities that meet our high standards.

Personalized Choice

With personal relationships with over 2,200 senior living communities throughout the State of Washington alone, including assisted living communities, retirement communities, and independent living communities, we provide more than 2,000 senior living options.

White-Glove Service

You and your loved ones are our focus. From the moment we meet until the day your loved one moves in, we’re by your side every step of the way to ensure your family has the support it deserves. It doesn’t stop there either – stay connected for physician-informed guidance and knowledge to ensure your loved one is receiving the quality care they need.

Expertise Backed by Our Physicians Advisory Board

At Concierge Care Advisors, our team of Certified Advisors is enhanced by the insights and expertise of our Physicians Advisory Board. This panel of medical professionals plays a crucial role in shaping our senior care and transition services, ensuring they meet the high standards of quality and care that our brand is known for. With their guidance, we deliver a more comprehensive range of services, benefiting both families and healthcare professionals.

Our Physicians Advisory Board members actively share their knowledge with our community. They regularly contribute to #TheSeniorSpotlight Podcast, where they discuss critical topics in senior care, and publish thought leadership articles on our blog and in industry publications. Learn more about our Physicians Advisory Board.

These resources are designed to help seniors and their families make informed decisions about care options, equipping them with knowledge and providing peace of mind regarding senior health and living options. 

Listen to our Physician Advisory Board on #TheSeniorSpotlight Podcast

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