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When a Client Touches Your Heart

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By Brenda Deschner, Certified Concierge Care Advisor

More often than not, as a Senior Care Advisor I am helping someone move in an emergency situation.  They move in, the family says thank you, and aside from a post 3 and 30 day check-in, we are no longer in contact unless they need additional resources.

Every now and then I work with a family for months, sometimes even a year or more.  I worked with a family where the husband and wife were both in rehabilitation when I met them.  We toured Assisted Living Communities and drew close to discharging from rehab and moving into their new home.

In February we had “Snowmageddon” and on this day, the husband was rushed to the hospital.  His intestines had ruptured and he was septic.  He was put on life support.  His lovely wife of 56 years came from rehab to visit him and she suffered a heart attack while there.

The husband unfortunately passed away.  The family was devastated and the wife had to find a reason to continue to fight for her life when she just lost the love of hers.

I visited her at least 3 times a week at the hospital and then while she was at rehab.  She fought, she was able to walk, and we found her an Assisted Living Community.  She was excited, she bought all new furniture and was going to take on the aging journey alone and do it well.

I learned so much about her.  What her favorite flowers were, her adventures traveling across the country in an RV with her beloved husband, what her favorite beer is, even though her cousin had no idea she drank beer.  We bonded and she became my new friend.

A few weeks later I was at the hospital visiting clients when I saw her son in the hall crying.  I immediately knew something was awry.  He ran over to me and hugged me so hard! She had a terrible wound on her leg, she was septic and was being rushed into surgery.

I was able to see her a few days afterward.  She wasn’t eating and one of the nurses brought her some cookies.  She insisted we share them.  I always got a hug and kiss when we parted ways.  Little did I know that when I left that day and she said, “I Love You”, that it would be the last time I would see her or hear her sweet voice.  Or so I thought.

I was very humbled and honored when I was invited to her celebration of life.  It was a new experience for me and I appreciate that the family included me. I am honored to meet and help many special seniors, but this one truly became a friend and I will miss her.

 

 

 

 

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Concierge Care Advisors

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Our services are entirely free for families. We are compensated by the senior living community or retirement community we refer to, allowing us to help all families with this important journey at no cost to them.

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We thoroughly vet every community and professional we work with, ensuring you receive the quality service you deserve. We set benchmarks that matter and only partner with professionals and communities that meet our high standards.

Personalized Choice

With personal relationships with over 2,200 senior living communities throughout the State of Washington alone, including assisted living communities, retirement communities, and independent living communities, we provide more than 2,000 senior living options.

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You and your loved ones are our focus. From the moment we meet until the day your loved one moves in, we’re by your side every step of the way to ensure your family has the support it deserves. It doesn’t stop there either – stay connected for physician-informed guidance and knowledge to ensure your loved one is receiving the quality care they need.

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At Concierge Care Advisors, our team of Certified Advisors is enhanced by the insights and expertise of our Physicians Advisory Board. This panel of medical professionals plays a crucial role in shaping our senior care and transition services, ensuring they meet the high standards of quality and care that our brand is known for. With their guidance, we deliver a more comprehensive range of services, benefiting both families and healthcare professionals.

Our Physicians Advisory Board members actively share their knowledge with our community. They regularly contribute to #TheSeniorSpotlight Podcast, where they discuss critical topics in senior care, and publish thought leadership articles on our blog and in industry publications. Learn more about our Physician Advisory Board here

These resources are designed to help seniors and their families make informed decisions about care options, equipping them with knowledge and providing peace of mind regarding senior health and living options. 

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