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Senior Care Services: When a Client Touches Your Heart

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By Brenda Deschner, Certified Concierge Care Advisor

A Lasting Bond: The Unexpected Friendships in Senior Care

As a Senior Care Advisor, much of my work involves helping families through emergency situations. Often, I assist with moving a loved one into senior housing quickly, followed by post-placement check-ins at 3 and 30 days. After that, we typically part ways unless they need further assistance.

However, every now and then, I get the opportunity to work closely with a family for months, even a year or more. These long-term connections are rare, but they remind me how deeply personal and rewarding this work can be. One such story stands out—a story that not only shaped my perspective as an advisor but also touched me personally in ways I never expected.


A Journey Through Rehabilitation and Loss

I first met this couple when both husband and wife were in rehabilitation. They had been married for 56 years, and despite their health setbacks, they were full of hope. Together, we toured Assisted Living communities, carefully planning their transition from rehab into a new home where they could continue their life’s journey side by side.

Everything seemed on track until February’s “Snowmageddon.” On that day, the husband was rushed to the hospital in critical condition. His intestines had ruptured, and he was septic. As if that wasn’t devastating enough, his wife—already in fragile health—suffered a heart attack during a visit to see him in the hospital.

Sadly, the husband passed away. The loss was a heavy blow, leaving his wife grieving deeply, struggling to find a reason to fight for her own recovery without the love of her life by her side.


Supporting a Fighter Through Grief and Recovery

In the following weeks, I visited her frequently—at the hospital and later at rehab. I saw her determination to heal and reclaim her life, despite the enormous emotional weight she carried. Gradually, she began to recover. We found a beautiful Assisted Living community for her, and she threw herself into the process of moving forward. She bought all new furniture, excited to take on the next chapter alone, but determined to live it with strength and grace.

During these visits, I learned so much about her:

  • Her favorite flowers and love of gardening
  • Her adventures traveling across the U.S. in an RV with her husband
  • Her love for a cold beer, something her cousin never even knew about

We bonded deeply—she became more than just a client. She became a friend.


A Sudden Turn

Just when it seemed life was back on track, everything changed again. While visiting other clients at the hospital, I unexpectedly saw her son in the hallway, tears streaming down his face. I knew instantly something was wrong. He rushed toward me and hugged me tightly, overwhelmed by the situation.

His mother had developed a serious wound on her leg, and like her husband, she had gone septic. She was being rushed into surgery, and her health was hanging in the balance.


Cherishing the Final Moments

A few days later, I visited her at the hospital. Though she was weak and not eating much, she insisted on sharing some cookies with me. That small gesture—offering to share, even in her frailty—was a testament to the kind, generous person she was.

Before I left, she gave me a hug and kiss, just as she always did. She looked into my eyes, smiled warmly, and said, “I love you.” At the time, I didn’t realize that would be the last time I’d see her or hear her voice.


An Unexpected Honor

Her passing came as a shock, and though I knew I would miss her, I was deeply humbled when her family invited me to her celebration of life. Being included in such a personal moment was a profound honor. It was a beautiful reminder that the work we do as Senior Care Advisors goes far beyond placement and logistics—we become part of our clients’ journeys in a way that leaves lasting imprints on our hearts.


More Than Just a Job: Building Relationships That Matter

At Concierge Care Advisors, we don’t just guide families through the logistics of senior care—we form real connections. The relationships we build with seniors and their families remind us of the importance of kindness, empathy, and presence. Each person we meet leaves a mark on us, and we’re grateful for every opportunity to walk alongside them through life’s transitions.

This experience has deeply impacted me, and it serves as a reminder of why I do what I do. The people we meet aren’t just clients—they become friends, family, and teachers. Through their stories, they show us what it means to live with grace, courage, and love.


Your Partner in Senior Care, Every Step of the Way

If you or a loved one is navigating the challenges of senior care, know that you don’t have to walk this path alone. At Concierge Care Advisors, we are here to support you with compassion, expertise, and personalized care. Whether you need help finding the right community or simply need someone to listen, we’re here for you.

📞 Call us today at 855-444-7364 or visit Concierge Care Advisors to learn more about how we can help you find peace of mind during life’s most challenging transitions.

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No Cost for Families

Our services are entirely free for families. We are compensated by the senior living community or retirement community we refer to, allowing us to help all families with this important journey at no cost to them.

Boots on the Ground

We thoroughly vet every community and professional we work with, ensuring you receive the quality service you deserve. We set benchmarks that matter and only partner with professionals and communities that meet our high standards.

Personalized Choice

With personal relationships with over 2,200 senior living communities throughout the State of Washington alone, including assisted living communities, retirement communities, and independent living communities, we provide more than 2,000 senior living options.

White-Glove Service

You and your loved ones are our focus. From the moment we meet until the day your loved one moves in, we’re by your side every step of the way to ensure your family has the support it deserves. It doesn’t stop there either – stay connected for physician-informed guidance and knowledge to ensure your loved one is receiving the quality care they need.

Expertise Backed by Our Physicians Advisory Board

At Concierge Care Advisors, our team of Certified Advisors is enhanced by the insights and expertise of our Physicians Advisory Board. This panel of medical professionals plays a crucial role in shaping our senior care and transition services, ensuring they meet the high standards of quality and care that our brand is known for. With their guidance, we deliver a more comprehensive range of services, benefiting both families and healthcare professionals.

Our Physicians Advisory Board members actively share their knowledge with our community. They regularly contribute to #TheSeniorSpotlight Podcast, where they discuss critical topics in senior care, and publish thought leadership articles on our blog and in industry publications. Learn more about our Physicians Advisory Board.

These resources are designed to help seniors and their families make informed decisions about care options, equipping them with knowledge and providing peace of mind regarding senior health and living options. 

Listen to our Physician Advisory Board on #TheSeniorSpotlight Podcast

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