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Meet Our Family

At Concierge Care Advisors, we're committed to serving all the needs of seniors. We go beyond simply finding senior living communities and instead provide a no-cost, one-stop-shop of concierge services.

It's No Longer About Matching a Senior to a Home

At Concierge Care Advisors, we're committed to serving all the needs of seniors. We go beyond simply finding senior living communities and instead provide a no-cost, one-stop-shop of concierge services, including access to specialists across the spectrum of health care, legal, financial, and social professionals.

It's no longer about matching a senior to a home — it's matching a lifestyle with a senior.

Concierge Care Advisors is your trusted care and transition partner for every step of the senior living journey. The organization helps families tour communities, connect with trusted professionals, and navigate benefits and insurance through innovative, privacy-conscious practices.

Our Values

Independence

The organization maintains freedom to recommend optimal matches without specific community partnerships.

Trust

Advisors work with clients as long as needed, ensuring families feel valued and heard.

Quality

Focus on connecting families with best-in-class nurses, residences, and professionals.

Follow-Through

Commitment to ongoing support and personalized service verification.

Leadership Team

Marc Lilly

Marc Lilly

President & CEO

40+ year career in healthcare and entrepreneurship. Former respiratory therapist and serial entrepreneur. Founded multiple successful healthcare companies. Previously CEO of Zynchros, Inc.; founder of Vieosoft.

Mary Cordova

Mary Cordova

Chief Concierge Officer

Industry visionary in senior referral placement. 20+ years in medical/surgical distribution and DME. Former Executive Director of memory care community. Developed the Good Samaritan program.

Shane Bray

Shane Bray

EVP of Corporate Development

Senior CX and Digital Product Strategy Executive. Former Combat Medic and Clinical Trauma Nurse. Led development of nation's largest Individual Health Insurance Marketplace.

Kecia Lilly

Kecia Lilly

SVP of Compliance

25+ years institutional investment consulting. Founded successful consulting practice. Manages corporate compliance and HR. Instrumental in industry regulation legislation.

Heather Souve

Heather Souve

General Manager

Introduced to long-term care in 2004 through family adult family home. Former office manager, Washington State Residential Care Council. Oversees all operations and human resources.

Monika Kaloyanova

Monika Kaloyanova

Executive Coordinator

Directors of Family Services

Claudine Wasserstrom

Claudine Wasserstrom

Senior Director of Family Services

Extensive case management and social services background. 5 years as discharge planner in rehabilitation skilled nursing. Bachelor of Social Work; Home Caregiver Training; HIPAA certified.

Donna Mischke

Donna Mischke

Director of Family Services

Former TV broadcasting producer and reporter. Personal care assistant experience in group homes. Dietician's assistant at assisted living community. Bachelor of Science in Communications; HIPAA certified.

Kevin Mischke

Kevin Mischke

Director of Family Services
James Fleisch

James Fleisch

Family Services Associate

Senior Care Advisors

Mary Cordova

Mary Cordova

Senior Advisor

Co-founder and EVP of Business Development. Host of #TheSeniorSpotlight Podcast. Industry visionary in senior referral placement with 20+ years experience.

Kelsey Jochum

Kelsey Jochum, BSW

Pierce County

Degree in Social Work with Gerontology certificate. 7+ years as Social Worker in skilled nursing facilities across 3 states. Hospice practicum experience.

Jennifer James

Jennifer James

Seattle

Senior industry career since 1994 as Certified Nursing Assistant. Co-owner of adult family home in Shoreline (1998–2006). 14 years in home care business development/care management. Continuing education in dementia care and mental health.

Marta Street

Marta Street

Snohomish County

Career in elder care since 1978 as nurse's aide. Emergency Medical Technician and Medical Assistant experience. Elite Grand Champion fundraiser for Alzheimer's Walk (raised $5,000+). Community Relations Director in memory care and independent/assisted living.

Chanda Hickman

Chanda Hickman

Pierce and Thurston Counties
Rebecca Atterberry

Rebecca Atterberry

Snohomish County

Serves seniors and families in Snohomish County.

Alysia Rodriguez-Burns

Alysia Rodriguez-Burns

King County

In senior living since 2022, with three-plus years across King County Assisted Living communities. Driven, compassionate, and committed to personal yet objective guidance that keeps each family's loved one at the center. Outside work: antiquing with her parents, reading, time with friends, and her cat Marge.

Jordan Melonson

Jordan Melonson

Senior Care Advisor

Over eight years leading service-driven teams across hospitality and care environments, with a strong focus on high-quality, relationship-driven service.

Binta Daffeh

Binta Daffeh

Senior Care Advisor

Background in healthcare admissions, senior living, business development, and care coordination. Passionate about helping older adults and their families navigate care options with compassion and confidence. BA from the University of Washington, with business law and compliance studies at Texas A&M University School of Law.

Roxie Stormo

Roxie Stormo

Senior Care Advisor

27+ years in senior living through regional sales and operational leadership across Independent Living, Assisted Living, Memory Care, and Skilled Nursing. Certificate in Senior Living Management from the Granger Cobb Institute; Chair of Eldernet NW, a 500+ member Snohomish County healthcare network. Believes every senior deserves their perfect forever home.

Nate Nelson

Nate Nelson

Senior Care Advisor

19 years as a hospital emergency department social worker, guiding elderly patients and families through living transitions and difficult decisions, and later in outpatient hospice care alongside Adult Family Homes, Assisted Living, and Skilled Nursing communities. Passionate about educating families through complex healthcare systems with a compassionate, steady hand.

Collin Fleisch

Collin Fleisch

Senior Care Advisor

Senior living and healthcare professional with a degree in Healthcare Administration and Long-Term Care Leadership. Experienced in senior living sales, community outreach, and senior placement, building meaningful relationships that connect families with the right resources. A former college football player who brings discipline and a team-first mentality to his work.

Join Our Team

Are you passionate about helping seniors and their families find the right senior living service or community for them? Join the team at Concierge Care Advisors.

We seek individuals passionate about all aspects of the senior living journey and supporting families through every step.

Explore Careers

The Concierge Care Good Samaritans Program

What Is It? Monthly fundraising, donations, event participation, and pro-bono work supporting seniors in the community.

How Does It Work? Advisors meet monthly to discuss and vote on charitable causes, reviewed based on community needs, impact on local seniors, reputation, and philanthropy.

Recent recognition includes monetary donations to the Federal Way Senior Center and Seattle Mariners ticket giveaways for senior social connections.

Learn More

Ready to Talk?

Connect with one of our certified advisors today.

Inquire Today

(855) 444-7364