How to Choose a Senior Care Advisor: Key Questions to Ask for Peace of Mind
As we age, many of us will need additional support with day-to-day activities. Finding the right senior care option can feel overwhelming, with so many choices and complex processes to navigate. The good news? Senior care advisors—like the team at Concierge Care Advisors—are here to help.
However, it’s important to know that not all care advisors are the same. How can you be sure the advisor you’re working with has your best interests at heart? The key lies in asking the right questions.
5 Essential Questions to Ask Your Senior Care Advisor
- Do They Adhere to HB1494?
The State of Washington is a leader in protecting seniors and their families, thanks to HB1494—a law that ensures agencies follow an ethical approach to senior care. We at Concierge Care Advisors actively advocated for this law and served as the model for compliance.
If your advisor isn’t familiar with HB1494 or seems dismissive, that’s a red flag. You deserve to work with an agency that operates with transparency and integrity.
- Are You Asked to Work with Them or Their Providers Exclusively?
A key provision of HB1494 prohibits agencies from creating exclusive agreements with clients or providers. This means you should never feel pressured to work exclusively with a specific agency or facility.
If you feel restricted in your options, it’s a good idea to look elsewhere. At Concierge Care Advisors, we believe in empowering families with choice and never limit the options available to you.
- What Is Their Relationship with the Facilities They Recommend?
Transparency is critical. HB1494 requires care advisors to disclose any ownership or equity interest they or their families have in the facilities they recommend. It’s worth asking directly to ensure there are no hidden relationships or last-minute disclosures.
While most care advisors are free to clients (and paid by care facilities, similar to realtors), this compensation might vary. Some agencies may only recommend facilities within their limited network.
At Concierge Care Advisors, we take pride in having the largest network in Washington, and every facility contract follows identical terms, ensuring unbiased recommendations.
- What Is Their Background Check Process?
According to HB1494, every employee—owners included—must pass a criminal background check every 24 months. They must also have no history of abuse, neglect, or exploitation of minors or vulnerable adults.
At Concierge Care Advisors, we go above and beyond by conducting regular drug screenings in addition to mandatory background checks, ensuring that our team members meet the highest standards of safety and care.
- Do They Provide Training and Certification for Advisors?
Not all senior care agencies offer structured training. At Concierge Care Advisors, we’ve created a comprehensive training and certification program to ensure our advocates follow industry best practices.
Our certification includes:
- Written, hands-on, and observational training
- Monthly continuing education to keep skills up to date
- HIPAA certification to ensure compliance with privacy laws
Our rigorous process ensures that every Concierge Care Advisor is well-equipped to provide you with the highest level of care and support.
Why Choosing the Right Senior Care Advisor Matters
When it’s time to navigate senior care options, working with an advisor who offers expert guidance, transparency, and unbiased recommendations can make all the difference. A trusted advisor will provide the tools and support you need to make informed decisions, ensuring that your loved one receives the best possible care. If you’re ready to explore senior care options, Concierge Care Advisors is here to guide you every step of the way. Contact us today for a free consultation, and let us help you find the care solution that fits your unique needs.
