By Shalane Farrell
Finding the Right Fit: How Listening Leads to the Right Senior Living Solution
When seniors express dissatisfaction with their living arrangements, moving them repeatedly is not the answer. The key to solving the problem lies in understanding the root cause. As a Senior Care Advisor, it’s my mission to identify the true source of the issue and advocate for solutions that meet both the practical and emotional needs of the individual. It’s not just about finding a place to live—it’s about helping seniors thrive.
The Story of Ms. Jones: A Journey from Frustration to Fulfillment
I first met Ms. Jones a few weeks ago, and it was immediately clear that something deeper was troubling her. During our intake meeting, she became emotional, tears streaming down her face as she opened up to me. It was obvious that what Ms. Jones needed most was someone to listen—someone who truly cared about her well-being.
Ms. Jones is a fiercely independent woman. She never married, has no children, and her closest family members—her brother and sister—live far away in New York. Life as she knew it changed drastically when a fall left her needing assistance for daily tasks she once handled with ease. Adjusting to this new reality was overwhelming, and the string of four different moves in the past year reflected her struggle to find a place that truly felt right.
Listening with Empathy to Find the Right Solution
After spending three hours together discussing her challenges, hopes, and fears, I reassured Ms. Jones that I would return in a few days with carefully selected options tailored to her unique needs. For the first time in a long while, she seemed hopeful, eagerly anticipating our next meeting. She even called me before we met again, excited to share about her weekend and happy to know she wasn’t alone in the process.
When we toured several communities the following week, Ms. Jones found one that felt just right. She fell in love with the warmth of the staff, the delicious food, and the wide range of activities available. She was particularly drawn to the pool and was determined to use it daily to regain her strength.
Thriving in Her New Home
About a month later, I went to visit Ms. Jones to check in on her progress. Her smile was the first thing I noticed as she opened the door to her apartment. She proudly told me, “Look, I’m walking with my walker—I don’t need my wheelchair anymore!” Ms. Jones had been faithfully using the pool every day and following all her physical therapy exercises. The joy and pride in her voice were undeniable—Ms. Jones was thriving.
The Importance of Getting It Right the First Time
Ms. Jones’s transformation underscores the importance of truly listening to seniors and understanding their needs. Moving someone repeatedly isn’t the answer. Instead, by taking the time to listen deeply—with both eyes and heart—we can identify their needs correctly the first time. Ms. Jones didn’t need just another place to live; she needed a community that would make her feel at home and support her journey toward recovery and independence.
At Concierge Care Advisors, we believe in our motto: “Get it right the first time.” By prioritizing empathy, expertise, and personalized care, we ensure that every senior we work with finds a place where they can thrive—physically, socially, and emotionally.
If you or a loved one are struggling to find the right senior living arrangement, let us help. We’re committed to making the process seamless, reducing stress, and ensuring you make the right choice the first time.
📞 Contact us today at 855-444-7364 or visit Concierge Care Advisors to schedule a consultation. Together, we’ll find the right solution for your loved one.
